Shipping Policy

Last Updated: 27 June 2026

Thank you for shopping with ENZ1. Please review our Shipping Policy before placing your order.

Shipping Costs

We offer free shipping on all orders unless otherwise stated at checkout.

Order Processing

Orders are typically processed within 1–2 business days after payment has been confirmed.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Estimated Delivery Times

Delivery typically takes 14–21 business days, depending on your location.

Please note that delivery times are estimates only and are not guaranteed.

Delivery times may vary due to factors outside our control, including courier delays, customs processing, public holidays, peak periods, or other unexpected disruptions.

Tracking Information

Once your order has shipped, tracking information will be provided by email.

Tracking updates may take 24–48 hours to appear after dispatch.

Customs & Duties

Customers are responsible for any customs fees, import duties, taxes, or other charges imposed by local authorities.

ENZ1 is not responsible for customs delays or charges applied by customs authorities in the destination country.

Incorrect Shipping Address

Please ensure all shipping details are entered correctly at checkout.

ENZ1 is not responsible for orders delivered to an incorrect address provided by the customer.

Orders returned due to incorrect or incomplete address details may require additional shipping fees to be resent.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will assist with tracking your shipment.

ENZ1 is not responsible for delays caused by shipping carriers, customs, or events outside our control once an order has been dispatched.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photo evidence so we can assist you.

Contact Us

For any shipping-related questions, please contact us:

Email: support@enz1.com