Refund policy
Returns & Refund Policy
Change of Mind
We do not accept returns or refunds for change of mind.
Please ensure you have reviewed the product details carefully before placing your order.
Faulty or Defective Items
If your Nova D-Bloat arrives faulty or develops a manufacturing defect within 365 days of purchase, we’ll provide a replacement at no cost.
To request a replacement, please contact our support team with:
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Your order number
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A brief description of the issue
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Photo or video evidence (where applicable)
Exchanges
We do not offer returns for refunds, however exchanges may be approved in limited cases at our discretion.
All exchange requests must be submitted within 14 days of delivery and items must be unused and in original packaging.
Non-Returnable Items
For hygiene and safety reasons, used or opened products are not eligible for return, unless deemed faulty.
Refunds
Refunds are issued only if:
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A manufacturing defect is confirmed and
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A replacement cannot be provided
Approved refunds will be processed to the original payment method.
Shipping Costs
Original shipping costs are non-refundable.
Customers are responsible for return shipping costs unless the item is confirmed faulty.
Incorrect Address / Delivery Issues
Please ensure your shipping details are entered correctly at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
Contact Us
If you have any questions about this policy or your order, please contact our support team before submitting a request.